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Get Me Out of Trouble - Flat-Fee Support

Our Get Me Out Of Trouble (“GMOOT”) process is a great way to get a hand with an urgent server/network issue which might only need a couple of hours of an expert’s time to resolve. This streamlined process is designed so that we can quickly help you on a fixed-fee basis. We will provide up to 4 hours of work to investigate and work on a resolution to your issue.

Get Me Out of Trouble - Flat-Fee Support

Only $1000 CAD for up to 4 hours of technical work, plus applicable taxes.

  • Time spent getting access to your systems counts towards the 4 hours – Please streamline that as much as possible.

  • Acceptance of our Master Customer Agreement (Terms & Conditions).

  • GMOOT (Get Me Out of Trouble) is meant to cover up to 4 consecutive hours of work investigation. Any request to split the time beyond (1) week will not be accommodated.

  • Every attempt will be made to resolve the issue within the 4 hours allotted.

  • Inactive GMOOT tickets will be closed after 1 week of inactivity.

  • The 4 hours is a minimum fixed charge to resolve the issue, there will not be any refund if the issue is resolved in less than (4) hours.

  • If we identify a solution but can’t achieve it within 4 hours, we will submit a proposal with additional budget.

  • GMOOT is intended for high-urgency issues, and requires prompt and accurate technical collaboration with Client.

How it works

  • Submit the form so that we have your information and the basic details collected.

  • We will confirm receipt, and ask any clarifying details as required.

  • We will check with our team to confirm we have the skillset and availability to work on this issue within your desired timeframe.

  • We will send you an official proposal with T&Cs, Non-Disclosure Agreement, and instructions for submitting payment.

  • Upon receipt of funds, we will assign the engineer and start the work.

  • When we get close to the time limit, we will provide a summary of  where we are, findings, conclusions, and recommendations for the next step.

Request Support

Price, Terms & Conditions

  • What is an outsourced help desk service?
    An outsourced help desk service involves contracting a third-party provider, such as Kerkhoff Technologies, to handle IT support and assistance for your organization remotely.
  • Why should I consider outsourcing my help desk service?
    Outsourcing your help desk service to Kerkhoff Technologies can provide cost-effective solutions, access to specialized expertise, and round-the-clock support, enhancing your organization’s efficiency and productivity.
  • What IT issues can an outsourced help desk service handle?
    Kerkhoff Technologies’ help desk service can assist with various IT issues, including software troubleshooting, hardware problems, network issues, cybersecurity concerns, and more.
  • How does Kerkhoff Technologies' help desk service work?
    Our help desk service operates remotely, assisting via phone, email, or online chat. Our team of skilled technicians resolves issues promptly, utilizing advanced tools and technologies to ensure minimal downtime for your business.
  • Can Kerkhoff Technologies customize its help desk service to suit my organization's specific needs?
    Yes. We understand that every organization is unique, so we tailor our help desk services to align with your requirements, ensuring optimal support for your IT infrastructure.
  • Is Kerkhoff Technologies' help desk service available 24/7?
    Yes, our help desk service operates round-the-clock, offering support whenever needed, including evenings, weekends, and holidays, ensuring uninterrupted business operations.
  • What industries does Kerkhoff Technologies' help desk service cater to?
    Our help desk service caters to a diverse range of industries, including but not limited to healthcare, finance, education, manufacturing, retail, and professional services.
  • Can Kerkhoff Technologies provide on-site support in addition to remote assistance?
    Yes, if the situation requires on-site assistance, we can dispatch technicians to your location in Chilliwack or nearby areas to address the issue promptly and effectively.
  • How does Kerkhoff Technologies ensure the security of sensitive information when providing help desk support?
    We adhere to strict security protocols and employ encryption to safeguard sensitive information. Our technicians undergo regular training to ensure compliance with data protection regulations and best practices.
  • What sets Kerkhoff Technologies apart from other outsourced help desk service providers in Chilliwack?
    Our commitment to excellence, personalized approach, extensive industry experience, and dedication to customer satisfaction set us apart as the premier choice for IT support and services in Chilliwack and beyond.
  • Does your help desk service support Microsoft products exclusively, or can you assist me with troubleshooting other software applications as well?
    While we specialize in Microsoft products, including Windows operating systems, Office Suite applications, and other Microsoft solutions, our help desk service is not limited to Microsoft. We can support various software platforms, ensuring comprehensive assistance tailored to your organization’s needs.
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2024 IT buyers guide

The business owner's guide to IT management
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Questions you MUST ask before you hire an IT consultant and
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